Baked by Melissa

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Call us 212.842.0220
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This month only! Code: TIEDYESNOWFLAKE
  • Modifications/Cancellations
  • Learn more about our Modification and Cancellation Policies.
  • Q: Can I modify my order?
  • A: Yes! Most orders can be modified up to 24 hours prior to the scheduled pick up, delivery, and/or ship out date. However, certain orders are subject to different restrictions:
    • Orders for Cupcake Art and Custom Cupcakes can be modified up until 5 days prior to the pick up, delivery, and/or ship out date.
    • Orders for Kosher cupcakes, Celebration Boxes, and other items that require 4 day order lead time can be modified up until 4 days prior to the pick up, delivery, and/or ship out date.

    We do our best to make exceptions and accommodate all requests for modifications whenever possible. If you need to make last minute changes to your order, give our Customer Happiness Team a call (212-842-0220) to see what’s possible!

  • Q: Can I cancel my order?
  • A: Yes! Most orders can be cancelled up until 24 hours prior to the scheduled pick up, delivery, and/or ship out date. However, certain orders are subject to different restrictions:
    • Orders for Cupcake Art and Custom Cupcakes can be cancelled up until 5 days prior to the pick up, delivery, and/or ship out date.
    • Orders for Kosher cupcakes, Celebration Boxes, and other items that require 4 day order lead time can be cancelled up until 4 days prior to the pick up, delivery, and/or ship out date.

    We do our best to make exceptions and accommodate all requests for cancellations whenever possible. If you need to make a last minute cancellation, give our Customer Happiness Team a call (212-842-0220) to see what’s possible.

  • Q: How long will it take for my refund to appear on my bank statement?
  • A: About 2 - 3 business days.
  • Q: Will I get a refund or Baked by Melissa credit when I cancel and/or modify my order?
  • A: If your cancellation and/or modification request meets our required lead time, your credit card will be refunded for the appropriate value.
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