Assistant General Manager
New York City
Baked by Melissa is seeking Assistant General Managers to help lead our teams!
Baked by Melissa is seeking Assistant General Managers to help lead our teams! As the Assistant General Manager, you are the copilot to the General Manager; you offer guidance, you are dependable, and your team relies heavily on you to make the best business decisions. You will partner with General Manager to create an environment in which customers will have an extraordinary experience allowing your team to thrive and your sales to reflect the positive atmosphere you've created.
- Management - manages the daily operation of the store alongside the General Manager, focusing on store sales performance, employee leadership and development, customer service, and product quality; maintains a highly ethical, team-driven, and customer-focused work environment.
- Metrics - tracks and monitors store performance metrics, including sell-through rate, labor cost, employee turnover rate, productivity, average order, and sales comp.
- Employee Development - trains all store employees in Baked by Melissa policies, protocols, and product knowledge; implements new and recurring training programs.
- Scheduling - creates and maintains employee schedule; manages employee shift trades and time off requests; ensures staffing level facilitates maximum productivity with minimal excess labor cost.
WHAT WE'RE LOOKING FOR
- 2+ years leadership experience in a retail and/or hospitality environment is preferred
- Excellent communication skills, both verbal and written
- Strong interpersonal skills; friendly, upbeat attitude, and professional demeanor
- Self-motivated and goal-oriented; able to work effectively under pressure in a fast-paced environment, with a high-energy, proactive style; brings a well developed sense of urgency to all work
- Flexibility to work some evenings, weekends, and holidays throughout the year, as the stores' needs require
BENEFITS & PERKS
- Comprehensive benefit package, including health, dental, and vision insurance
- TransitChek Commuter Benefits
- Paid time off policy
- And of course, a discount on our bite-size cupcakes!