Counter Associate

New York or New Jersey

Type Retail
Location All retail locations
Apply Now

The number one priority of our Counter Associates is our customers’ happiness. Their goal is to ensure that every customer has a fun, memorable experience in our stores! They do this by approaching every interaction with positivity, a genuine smile, and a passion for making people happy. Counter Associates use their contagious energy and enthusiasm to leave a lasting great impression.

Essential Responsibilities

  • Assist customers in a happy, positive, genuine way all of the time
  • Engage with passerby, smiling and making eye contact
  • Neatly pack and bag all orders
  • Maintain up-to-date and thorough understanding of all Baked by Melissa products and promotions offered
  • Check store emails, responding to and relaying information with appropriate urgency
  • Escalate difficult questions and concerns to supervisors as needed
  • Maintain 100% accuracy when using the POS system and handling money
  • Ensure store is kept sparkling clean
  • Complete opening and closing checklists, always seeking to set the next shift up for success
  • Additional duties as assigned


  • Commuter Benefits
  • Opportunities for growth
  • And of course, a discount on our bite-size desserts!
Apply Now