Customer Happiness Associate

New York City

Type Corporate
Location Office
Reports to Manager of Customer Happiness
Apply Now

Here at Baked by Melissa we are connecting with our customers, followers, and supporters everyday in real time on the phone and via chat. Within seconds you are connected with our Customer Happiness team and before you know it your order is placed or your question is answered. Needless to say, this team is always going above and beyond to spread the Baked by Melissa love. Our delicious treats are traveling hundreds and thousands of miles to attend a birthdays, graduations, and more so it is important that our customers are fully up to date about our cupcakes and macarons. This is where you, our ideal candidate comes in as our next Customer Happiness Associate. Our ideal candidate is someone who is always positive, and a desire to learn about the Baked by Melissa brand and grow with our team. Each day you will work interdepartmentally in order to solve a problem, answer a question, or place an order.
Come and join our Baked by Melissa team. This is an opportunity not to be missed.

Come and join our Baked by Melissa team. This is an opportunity not to be missed.

Essential Responsibilities

  • Manages a high volume of incoming customer phone calls and emails
  • Responds to customer requests and/or inquiries
  • Completes customer orders for Pick Up, Delivery, and Shipping
  • Communicates with our Delivery and Shipping teams to facilitate successful execution of all orders
  • Seeks to make every customer's experience with our Customer Happiness team one that is positive, special, and memorable!

Requirements

  • Excellent communication skills, both verbal and written
  • Ability to work effectively in a fast-paced environment
  • Tech savvy, experience with Mac and/or Google Apps is a plus
  • Excellent decision making abilities
  • Magento experience is a plus
  • Call center experience is a plus
  • Flexible availability - including holidays and weekends - is required
  • 2+ years experience in a customer support role

Benefits & Perks

  • Comprehensive benefit package, including health, dental, and vision insurance
  • Commuter Benefits
  • And of course, a discount on our amazing bite-size cupcakes!
Apply Now