General Manager

New York or New Jersey

Type Retail
Reports To District Manager
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Baked by Melissa is actively seeking a General Manager to join our Retail team.

You are an experienced manager who enjoys building positive relationships in an enthusiastic, professional, and customer-centric work environment. You are accountable for creating a highly productive environment in which customers have an extraordinary experience, employees are able to perform at their best, and the business thrives. This requires a constant balance of priorities, including strategic, operational, and leadership excellence.

You can identify and address trends and/or issues in store performance in order to maximize store profit, seemingly with ease. You always deliver at or above target goals. You will always ensure that team members are provided the best opportunity to succeed through consistent coaching, training, and candid communication. Our General Managers must be able to work effectively under pressure in a fast-paced environment with a high-energy, proactive style. You always bring a sense of urgency to all aspects of your work. You enjoy constantly learning and becoming a better leader today than you were yesterday. .

What We're Looking For

  • 2+ years management experience in a retail or hospitality environment is preferred
  • Ability to assess situations and make judgement calls aligned with our Company culture
  • Strong interpersonal skills; friendly, upbeat attitude, professional demeanor
  • Positive can-do attitude (no task is too big!)
  • Experience managing a P&L statement is a plus
  • Ability to multitask
  • Strong verbal and written communication skills
  • Good organizational skills required
  • Flexibility to work evenings, weekends, and holidays throughout the year
  • Ability to work a minimum of 45 hours weekly is required
  • Bachelor’s degree preferred; high school diploma or GED required
  • Additional duties as assigned

Benefits and Perks

  • Comprehensive benefit package, including health, dental, and vision insurance
  • Supplemental Insurance
  • Sweet commuter benefits
  • Free time off policy
  • Day off on your birthday
  • Company growth opportunities
  • And, of course, a discount on our bite-size treats!
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