Sales Lead

New York or New Jersey

Type Retail
LocationAll Retail Locations
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The number one priority of our Sales Leads is our customers’ happiness; their goal is to ensure that every customer has a fun, memorable experience! Sales Leads are expected to set the most positive example for their coworkers and help lead their team. They let their happiness and positivity shine in all that they do, supporting their team in making life sweeter.

Essential Responsibilities

  • Assist customers in a happy, positive, genuine way all of the time
  • Engage with passerbys, smiling and making eye contact
  • Neatly pack and bag all orders
  • Maintain up-to-date and thorough understanding of all Baked by Melissa products and promotions offered
  • Check store emails, responding to and relaying information with appropriate urgency
  • Escalate difficult questions and concerns to supervisors as needed
  • Maintain 100% accuracy when using the POS system and handling money
  • Ensure store is kept sparkling clean
  • Complete opening and closing checklists, always seeking to set the next shift up for success
  • Observe and give feedback to Customer Happiness Associates in regards to customer service
  • Reconcile cash at the end of every shift for all registers
  • Take and submit inventory nightly
  • Communicate inventory needs to Retail Operations team
  • Additional duties as assigned


  • Commuter Benefits
  • Opportunities for growth
  • And of course, a discount on our bite-size desserts!
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