General Manager

New York or New Jersey

Type Retail
Location Gramercy, Roosevelt Field, Soho
Reports To District Manager
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Do you have a strong desire to lead a team? Do you enjoy building positive relationships in an enthusiastic, professional, and customer-focused work environment? If you answered “YES!” to both questions, you might be Baked by Melissa’s next General Manager!



As General Manager, you will be responsible for the operation of a Baked by Melissa store. You’ll be a true team player, leading your team in going above and beyond to make sure all customers have a positive and memorable experience with Baked by Melissa.


What You'll Do

  • Manage the daily operation of the store, focusing on sales performance, employee leadership and development, customer service, and product quality; maintain a highly ethical, team-driven, and customer-focused work environment.
  • Track store performance metrics, including sell-through rate, labor cost, employee turnover rate, productivity, average order, and sales comp.
  • Identify and address trends and/or issues in store performance in order to maximize store profit; deliver on or above target goals established by the District Manager.
  • Train all store employees in Baked by Melissa policies, protocols, and product knowledge; implement new and recurring training programs.
  • Create and maintain employee schedule; manage employee shift trades and time off requests; ensure staffing level facilitates maximum productivity with minimal excess labor cost.
  • Additional duties as assigned.

What We're Looking For

  • 2+ years management experience in a retail and/or hospitality environment is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills; friendly, upbeat attitude, and professional demeanor.
  • Self-motivated and goal-oriented; able to work effectively under pressure in a fast-paced environment, with a high-energy, proactive style; brings a well developed sense of urgency to all work.
  • Flexibility to work some evenings, weekends, and holidays throughout the year, as the store’s needs require.

BENEFITS & PERKS

  • Comprehensive benefit package, including medical, dental, vision, and commuter benefits.
  • Generous paid time off policy.
  • Discount on our bite-size treats!
Apply Now