General Manager

New York or New Jersey

Type Retail
Reports To District Manager
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The number one priority of our General Managers is our customers’ happiness; their goal is to ensure that every customer has a fun, memorable experience! With great communication skills and genuine passion for people, our General Managers lead and develop a highly motivated, customer-driven team.

Essential Responsibilities

  • Drive sales
  • Foster and manage a happy, passionate, customer-focused atmosphere
  • Hold team to Baked by Melissa standards
  • Ensure team is kept up-to-date on all policies, procedures, and promotions, supporting the General Manager in ensuring that information is appropriately communicated
  • Observe team and give active feedback on-the-spot
  • Roleplay with team each shift to improve customer service and selling standards
  • Manage inventory daily, ensuring proper stock quantities of all product
  • Reconcile cash daily
  • Create and manage schedules/labor
  • Keep business trackers/overviews up-to-date daily
  • Dive into each day with a fresh set of eyes, constantly looking at the store from a new perspective to make things better
  • Make suggestions on all aspects of the business
  • Additional duties as assigned


  • 2 years of retail and/or customer service management experience
  • Experience in training and team development
  • Great communication skills, both written and verbal


  • Up to $70,000/year, based on experience
  • Opportunities for growth into senior-level position
  • Comprehensive benefit package, including health, dental, and vision insurance
  • Paid time off
  • Sweet commuter benefits
  • And, of course, a discount on our bite-size treats!
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