EMPLOYMENT OPPORTUNITIES

Business Development Associate

As a Business Development Associate, you will be responsible for driving incremental revenue through new and existing business channels, such as licensing, partnerships, B2B, wholesale, and more. Reporting to the Director of Business Development, this role is an exciting opportunity for a motivated, high-potential individual to play a key role in the growth of the Baked by Melissa brand into new verticals.

Seasonal Customer Happiness Associate

The Seasonal Customer Happiness Associate is responsible for being the face and personality of Baked by Melissa for all of our customers. This role works with a team of passionate and friendly individuals to ensure that our customers are happy and satisfied with their experience at Baked by Melissa. This includes answering common questions, creating, or editing orders, building customer relationships, and finding solutions to problems when they occur.

What You’ll Do

• Seek to make every customer's experience with our Customer Happiness team one that is positive, special, and memorable.
• Manage a high volume of incoming customer phone calls in a friendly, knowledgeable manner.
• Answer customer emails in a timely and friendly manner.
• Connect with customers in real-time on LiveChat by answering their questions with kindness and professionalism.
• Knowledgeable about the products, promotions, and other offerings of Baked by Melissa.
• Place orders for customers over the phone (In-Store Pick Up, Manhattan Delivery, and Nationwide Shipping).
• Coordinate with our Store, Delivery, and Shipping teams to facilitate successful fulfillment of all customer orders (whether placed online or over the phone).

What We’re Looking For

• Ability to work efficiently and manage multiple projects simultaneously while under tight deadlines.
• Can work both independently and collaboratively in a fast-paced environment.
• Must be a team player and be able to interact with fellow team members.
• Excellent verbal and written communication skills.
• Maintain a positive, enthusiastic, and energetic demeanor to help foster an upbeat working environment.

Qualifications

• 2+ years’ experience in customer service.
• 1+ years’ experience in a call center.
• Magento experience preferred.
• Intermediate skills in Google App suite programs.

Remote Technical Requirements

• Candidate must have their own reliable computer or laptop
• Stable internet connection with an internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
• Quiet workspace free of background noise and distractions

Creative Services Project Manager

As Creative Services Project Manager, you will be responsible for overseeing the planning and execution of all creative projects at Baked by Melissa. Responsibilities include ensuring that all creative projects are created on time, within budget, and to a high standard of quality. Our ideal candidate has strong project management skills, excellent communication skills, and the ability to work collaboratively with internal and external partners.

Business Planning & Analysis Manager

Baked by Melissa is looking for a dynamic, driven and action-oriented individual to join the team as a Business Planning and Analysis Manager. Reporting to the Sr. Director of Business Planning & Analysis, this role presents an exciting opportunity for a talented, high-potential individual to play a key role in managing our budget/forecasting process while partnering with cross-functional teams to provide actionable insights, driving informed decision-making across the organization.

B2B Coordinator

We are looking for an experienced and well-organized B2B Operations Coordinator to provide the necessary support to the B2B sales & operations team. The successful candidate will become the point of reference for colleagues by maintaining spreadsheets, supporting data entry, and running weekly/daily reports. The goal is to facilitate the team’s activities to maximize their performance this holiday season and the long-lasting development of the company.

E-Commerce Manager

The E-commerce Manager is responsible for overseeing the enhancement and optimization of the Ecommerce experience to drive revenue. This includes monitoring all of Baked by Melissa website products, and enhancement of customer journeys. This role works to optimize the product assortment and merchandising efforts on bakedbymelissa.com to raise conversion and increase sales.

Business Planning & Analysis Manager

Baked by Melissa is looking for a dynamic, driven and action-oriented individual to join the team as a Business Planning and Analysis Manager. Reporting to the Sr. Director of Business Planning & Analysis, this role presents an exciting opportunity for a talented, high-potential individual to play a key role in managing our budget/forecasting process while partnering with cross-functional teams to provide actionable insights, driving informed decision-making across the organization.

Email Coordinator

Baked by Melissa is looking for an Email Coordinator to join our Digital Marketing team. This role will work alongside our Email & Retention Marketing Specialist on the ideation, implementation and optimization of Email & SMS campaigns. This is a great opportunity for marketers looking to build their Email & SMS marketing skillset.

Creative Services Project Manager

As Creative Services Project Manager, you will be responsible for overseeing the planning and execution of all creative projects at Baked by Melissa. Responsibilities include ensuring that all creative projects are created on time, within budget, and to a high standard of quality. Our ideal candidate has strong project management skills, excellent communication skills, and the ability to work collaboratively with internal and external partners.

Human Resources Coordinator

The Human Resources Coordinator will support office operations, employee experience initiatives, provide executive support, and perform administrative tasks and services to support the Human Resources Department. This role reports to and works closely with the HR Generalist and will essentially ensure the smooth running of the department on a day- to-day basis while keeping up to date with the latest HR trends and best practices.

Senior Product Manager

We’re looking for a world-class Product Manager to join our team and help lead the charge on optimizing our eCommerce experience. The right candidate understands user empathy, the lifecycle of online products, and can help lead the creation and development of tools and experiences on our site (Baked by Melissa’s flagship store) to deliver on business objectives and key results (OKRs). The Product Manager will identify market opportunities and customer needs, document requirements and user stories to help deliver new conversion-enhancing features, and evangelize the product vision to stakeholders and colleagues alike.

Customer Happiness Associate

The Customer Happiness Associate is responsible for being the face and personality of Baked by Melissa for all of our customers. This role works with a team of passionate and friendly individuals to ensure that our customers are happy and satisfied with their experience at Baked by Melissa. This includes answering common questions, creating, or editing orders, building customer relationships, and finding solutions to problems when they occur.

Account Executive (B2B)

Daily tasks and responsibilities will include: account management, sales planning and preparation, sales prospecting, and providing support for key accounts by facilitating and monitoring orders.

Junior Copywriter

The Junior Copywriter plays a key role in ensuring the Baked by Melissa voice is communicated clearly across a diverse range of platforms and is working to support company objectives.

Financial Analyst

This role fosters the financial health of Baked by Melissa by tracking performance metrics, creating financial models/projections for both short- and long-term business and financial goals, and monitoring ongoing progress.

Junior Accountant

The Junior Accountant is responsible for posting journal entries, updating financial statements, maintaining accounts receivable and accounts payable and preparing financial reports for Baked by Melissa.

Sales Associate - Fashion District (part time)

At Baked by Melissa, our customers mean everything to us! We aren’t just selling cupcakes; we’re selling an experience that leaves our customers feeling happy. Every employee contributes to our customers’ experience and has the chance to turn a first-time customer into a life-long Baked by Melissa lover. As a Sales Associate, you are Baked by Melissa’s BRAND AMBASSADORS! Your priority is to Make Life Sweeter for our customers by providing a SWEET experience. You are the first point of contact and maintain the highest level of positive energy!.

Assistant Manager (Boston)

As a Team Leader at Baked by Melissa, you act as second in command to the Retail People and Culture Manager. You think of yourself as positive, thoughtful, and most importantly, a leader. You find that you are passionate about consistent, ongoing training, as well as each of your team members’ career paths. As a Team Leader, you will work predominantly as a front-line ambassador, inspiring your team to Make Life Sweeter for both their peers and customers every day.

Sales Associate - 86th St

As a Sales Associate, you are Baked by Melissa’s BRAND AMBASSADORS! Your priority is to Make Life Sweeter for our customers by providing a SWEET experience.

Sales Associates- Garden State Plaza

As a Sales Associate, you are Baked by Melissa’s BRAND AMBASSADORS! Your priority is to Make Life Sweeter for our customers by providing a SWEET experience.

Sales Associate - Roosevelt Field Mall

As a Sales Associate, you are Baked by Melissa’s BRAND AMBASSADORS! Your priority is to Make Life Sweeter for our customers by providing a SWEET experience.

Team Lead JFK Terminal 5

As a Sales Associate, you are Baked by Melissa’s BRAND AMBASSADORS! Your priority is to Make Life Sweeter for our customers by providing a SWEET experience.

Sales Associate - Boston Pop-Up

As a Sales Associate, you are Baked by Melissa’s BRAND AMBASSADORS! Your priority is to Make Life Sweeter for our customers by providing a SWEET experience.

Driver / Production Worker

This position starts at $18/hr. 4am start time and working on Saturdays is required.