Shipping & Delivery
Delivered fresh. Guaranteed.
SHIPPING & DELIVERY FAQS
Can I choose my shipping arrival date?
Yes! You can select an arrival date up to 45 days in advance at checkout. If you don’t see the arrival date you want, just call our Customer Happiness Team at (212) 842.0220 and we can help.
How much is shipping?
Our shipping rates start at $15.95 and vary by order weight and shipping destination, so you'll see the final shipping amount at checkout. We totally understand that this may be more than you’re used to paying for shipping, and we only charge what our delivery partners charge us (sometimes, even less than what we’re paying them!).
Can I modify or cancel my order?
All orders are final, so please make sure everything is correct at checkout.
If you notice an error, contact us immediately via Live Chat and provide your order number and the correction you need made. We will do our best to assist, but please note that changes are not guaranteed.
How can I get Baked by Melissa?
We offer nationwide shipping, Manhattan delivery, and in-store pick up. We ship via FedEx and CDL Last Mile to all 50 states.
Manhattan delivery orders are hand-delivered via third party courier to any Manhattan address below 110th Street.
Pick up orders are placed in advance online or over the phone for pick up at select store locations. See locations page for details.
Can I place an order for Same Day Delivery in Manhattan?
Yes! You can choose your delivery date at checkout.
Please note, delivery orders must be placed at least 5 minutes before the start of your desired delivery window (see delivery window table below).
How are Baked by Melissa goods packaged and shipped?
We ship everything in our signature clamshells, which keep the bite-size cupcakes safe and fresh. Every clamshell is packed with insulated padding and ice packs, too, so we guarantee everything stays fresh for up to four days in transit.
Does Baked by Melissa ship to University Campuses or Mailroom Boxes?
Yes! We love to treat college students. While FedEx does not deliver to USPS P.O. Boxes, exceptions are made for student mailrooms. Just be sure to verify the accurate guidelines and address format with the university. It's also a good idea to let your student know once it's delivered in case the mailroom doesn't inform them.
Does Baked by Melissa ship to P.O. Boxes?
Sadly, no. FedEx and CDL Last Mile do not deliver to USPS P.O. Boxes
How far in advance to I need to place an order?
Great question! It all depends on how quickly you need your order (yes, cupcake emergencies are a real thing).
Shipping: We ship with FedEx and CDL Last Mile for arrivals 7 days a week, depending on your location.
Please note that for next-day shipping arrivals, orders must be finalized by 2pm Eastern Time on the day prior!
Next day shipping arrival is available Monday - Friday. If you are a super awesome party planner and you’re gearing up for a special occasion, we recommend choosing an arrival date 1-2 days in advance. Sometimes high order volume (esp. during the holidays) or weather conditions can make FedEx’s and CDL Last Mile's operational schedule a little wacky!
Delivery: We recommend ordering 1 day in advance, but we can also accommodate same day deliveries! Just make sure your order is finalized prior to the start of your desired delivery window (see below!)
Pick Up: You don’t NEED to order in advance, but if you are ordering a 25-pack or more, and would like them to be ready upon your arrival, we suggest you order at least 2 hours in advance of your pick up time. You can do so by pre-ordering online or over the phone with our Customer Happiness Team (212.842.0220). Otherwise, walk-in orders can be placed on the spot at any of our store locations. We always have plenty of cupcakes and macarons!
Should I tip the delivery team?
If you would like to! Every delivery order includes a $2 tip for the courier, so no pressure.
SENDING BAKED BY MELISSA?
All of our bite-size treats are packaged with love, and guaranteed to arrive fresh and delicious via Nationwide Shipping, Local Courier Delivery, or In Store Pickup at select store locations. See our locations page for details.
PACKAGING & SHIPPING PERISHABLE GOODS
We've created unique packaging to keep your cupcakes safe and delicious in transit. All of our bite-size treats are baked fresh, sealed and packaged with care. We use recyclable foam liners and ice packs to ensure that our hand-crafted bite-size treats arrive at your door in perfect condition - guaranteed.
SHIPPING ORDERS
Shipping Orders are orders that are shipped nationwide to all 50 states (including HI and AK!) via FedEx and CDL Last Mile. We currently do not ship outside of the U.S., but we may cross borders someday! There is a $39 minimum for shipping orders. At checkout you are able to specify an arrival date. We schedule all our orders to ensure your bite-size treats are never in transit longer than 2 days. All of our orders ship with one of the following options; FedEx Ground, FedEx Home, FedEx 2Day, CDL Standard, FedEx Standard Overnight, or FedEx Priority Overnight.
SHIPPING METHODS
Standard: Our least expensive shipping option. Ships out with either FedEx Ground, FedEx Home, FedEx 2 Day or CDL Standard. In transit for 1-2 days and will arrive by end of day (usually by 8PM) on arrival date selected.
Expedited: Ships out with one of the following options; FedEx Standard Overnight or FedEx Priority Overnight. In transit for one day and will arrive by 8PM on the arrival date selected.
Priority: Ships out with FedEx Priority Overnight. In transit for one day and will arrive by noon on the arrival date selected in most locations; by 4:30 PM. or 5PM in remote areas. To find the arrival time for your location, please visit FedEx.com.
Saturday: Ships out with either FedEx Home or FedEx Priority Overnight for a Saturday arrival. In transit for one day and will arrive by 8PM on the arrival date selected.
Sunday: Ships out with FedEx Home for a Sunday arrival. In transit for 1-2 days and will arrive by end of day (usually by 8PM) on the arrival date selected. Sunday arrivals are available for select zip codes only. You can enter your zip code at checkout to find if Sunday arrival is available in your area.
Monday: Ships out with one of the following options: FedEx Ground, FedEx Home, Standard Overnight, or Priority Overnight. In transit for two days and will arrive between 12PM and 8PM on the arrival date selected.
COURIER DELIVERY ORDERS
A courier delivery order is an order that is hand-delivered to your door! We currently offer delivery to Manhattan addresses below 110th Street. We deliver seven days a week, even on national holidays! Delivery orders have a $39 minimum. The delivery fee for all Courier Deliveries is $10.95. We'll send you an email when the order has been delivered!
Placing a Courier Delivery Order: When placing a delivery order at checkout, you will be prompted to choose a date and delivery window in which your order will arrive. Our delivery windows are 11 AM-1 PM, 1-3 PM, 3-5PM, and 5-7PM (see table below). Same Day Delivery orders must be placed before the start of your desired delivery window.
We are happy to take requests for more specific delivery times, but we are not able to guarantee them. However, we always do our very best to accommodate requests! We do guarantee Delivery orders arrive within your selected delivery window.
CONTACTLESS LOCAL DELIVERY
We are offering contactless delivery to Manhattan addresses below 110th street through third party courier services (Relay & Door Dash).
How it works: Our in-house dispatcher will call the phone number provided at checkout when your order is on the way. The courier will call you once they arrive at your location, and you can tell them where you’d like them to leave your order (at your door, with a door man, etc.)
If you’re not available at the time of delivery, we will try to leave your order with a third party (doorman, receiving desk, etc.) but if that doesn’t work, your order will be available for pick up only at the nearest Baked by Melissa store location.
*Please note that a limited number of store locations are open at this time and try to be at your place of delivery when the courier arrives.
DELIVERY WINDOWS
| Day of the Week | Place order by | Delivery Window automatically assigned | Delivery Fee |
|---|---|---|---|
| 7 days a week | 10:55 AM | 11 - 1 PM | $10.95 |
| 7 days a week | 12:55 PM | 1 - 3 PM | $10.95 |
| 7 days a week | 2:55 PM | 3 - 5 PM | $10.95 |
| 7 days a week | 4:55 PM | 5 - 7 PM | $10.95 |
PICK UP ORDERS
Pick Up orders have a $20 minimum. At pick up, just specify the full name of the recipient. Someone else can pick up for you so long as they know the name of the order and make sure they know what you ordered!
Running Late? No worries! Your box will be patiently awaiting your arrival. Since you’ve already ordered and paid, you can skip the line and go straight up to the front counter.
PRICING
Baked by Melissa offers products for Nationwide Shipping, Manhattan Delivery by courier, and In Store Pick Up.
Orders above certain totals include an additional surcharge on shipping, based on the order amount.
The surcharge depends on your order total:
- Orders over $300 — an extra $30 is added to shipping.
- Orders over $1,000 — an extra $100 is added to shipping.
- Orders over $5,000 — an extra $500 is added to shipping.
| Shipping Method | Time in Transit | Price |
|---|---|---|
| Standard | 1-2 days | $15.95 |
| Expedited | 1 day | $24.95 |
| Saturday Arrival | 1-2 days | $34.95 |
| Sunday Arrival | 1-2 days | $15.95+ |
| Monday Arrival | 2 days | $15.95+ |
| Local Delivery (by courier) | 1-4 hours | $10.95 |
| In Store Pick Up (NY, NJ) | 1-4 hours | FREE |
STORING PERISHABLE GOODS
Once your shipping order arrives... open it! Open it! Then jump for joy! Just kidding, but you can do that too. If you can somehow prevent yourself from immediately eating the contents of your box and want to serve your treats later, just take out the individual packs (shrink-wrap optional) and stick em’ in the freezer. Take them out 20-30 minutes prior to serving and enjoy!
ARRIVAL DATES
You can choose your arrival date for Nationwide Shipping, Local Courier Delivery, and In Store Pick Up at checkout. If you’re placing your order in advance and you don’t see the arrival date you want, just give our Customer Happiness Team a call and we’ll be able to assist you (212.842.0220)!
Because we use FedEx and CDL Last Mile as a third party shipping methods, we are not able to guarantee arrival dates and times, but we try really, really hard to make sure it gets to you on time. If you’re planning for special occasions, we recommend choosing an arrival date 1-2 days early (so for weekend events, we recommend arrival on Thursday) so you can be worry-free! Your cupcakes and macarons will stay fresh in-transit for up to 4 days and in the freezer for up to 2 weeks.
FedEx and CDL Last Mile do not require a signature for our packages, which means that your order will be left at the arrival destination as long as the FedEx delivery person feels comfortable doing so. If the first attempt is unsuccessful, a second attempt will be made as soon as FedEx or CDL Last Mile can accommodate it, usually on the following business day.
ORDER TRACKING
Shipping orders: We'll send you an email that includes the order's tracking number once your order has been processed. You can click on the tracking number and it will bring you to a page where you will clearly be able to track your order and watch your treats take their journey. We will also keep you up to date by sending updates on when your order is out for delivery and when it is delivered. Please allow up to 12 hours after placing your order to see tracking information!
Delivery orders: We'll send you a delivery confirmation email when the order has been delivered!
Pick up orders: Just head to your selected store and your treats will be waiting at the scheduled time!
Can't find what you're looking for? Visit our FAQ page for additional information.