FREQUENTLY ASKED QUESTIONS
POPULAR QUESTIONS
How big are Baked by Melissa treats?
Each cupcake is just a bite, measuring slightly larger than a quarter in diameter. Our handcrafted treats—including gluten-free and vegan flavors—are intentionally small so you can try them all.
How many cupcakes should I order?
If this is the only dessert being served, people usually eat 4-5 cupcakes. For kids, we recommend 1-3.
- The 25-Pack is ideal for gifts and small gatherings (1-2 people).
- The 50-Pack is best for families and medium-sized parties (3-6 people).
- The 100-Pack is recommended for hosting larger parties (6+ people).
Can I modify or cancel my order?
All orders are final, so please make sure everything is correct at checkout.
If you notice an error, contact us immediately via Live Chat and provide your order number and the correction you need made. We will do our best to assist, but please note that changes are not guaranteed.
Are Baked by Melissa products nut-free?
No, our products are not nut-free. Most of our flavors do not contain nuts in the recipe, but our cupcakes are made in a bakery where nut ingredients are used, so there is a possibility of cross-contamination.
We do offer party-safe packs filled with delicious, no-nut flavors. Keep in mind that our vegan cupcakes contain coconut. You can find our complete ingredients list here.
What is the ingredients/nutritional information for Baked by Melissa cupcakes?
Our bite-size cupcakes range from 35 to 70 calories each. You can find exact ingredients and nutritional information by clicking on each cupcake on our flavors page.
Will Baked by Melissa products arrive fresh?
Yes, we cushion our custom clamshell packaging with insulated padding and ice packs to ensure your treats arrive perfectly fresh, guaranteed. Find more answers to shipping questions here.
What if I'm not happy with my order?
We exist to make people happy! If you’re unhappy with your order for any reason, please contact our Customer Happiness team here or give us a call at (212) 842-0220. We’d love the opportunity to help.
SHIPPING & DELIVERY
Can I choose my shipping arrival date?
Yes! You can select a future arrival date up to 45 days in advance at checkout. If you don’t see the arrival date you want, call our Customer Happiness Team at (212) 842-0220 so we can help.
If you’re planning for a special occasion, we recommend choosing an arrival date 1-2 days early (so for weekend events, we recommend arrival on Thursday) so you can be worry-free! Your cupcakes will arrive freezer-ready and will stay perfectly fresh when stored in the freezer for up to 2 weeks.
Is my arrival date guaranteed? What if my shipping order doesn't arrive on the date I chose?
Because we use third-party shipping carriers, we can't guarantee arrival dates and times. We try really, really hard to make sure it gets to you on time. If you’re planning for a special occasion, we recommend choosing an arrival date 1-2 days early (so for weekend events, we recommend arrival on Thursday) so you can be worry-free! Your cupcakes will arrive freezer-ready and will stay perfectly fresh when stored in the freezer for up to 2 weeks.
How far in advance do I need to place my shipping order?
Great question! It depends on how quickly you need your order. For next-day shipping, orders must be finalized by 2 pm Eastern Time the day prior. Priority one-day shipping is available Monday - Friday. If you are an awesome party planner and planning a special occasion, we recommend choosing an arrival date 1-2 days in advance. Sometimes high order volume (especially during the holidays) or weather conditions can make our delivery partner's operational schedule unpredictable.
What is the shipping order minimum?
Our shipping order minimum is one 25-Pack of cupcakes.
What products are available for nationwide shipping?
We can ship everything nationwide, except our Electric Tie-Dye Cake and a few store-exclusive assortments. (It’s a great excuse to visit NYC!)
Where does Baked by Melissa ship?
We ship nationwide to all 50 states, including Hawaii and Alaska.
How long does it take to deliver Baked by Melissa?
We offer next-day shipping for Tuesday through Saturday deliveries, as long as the order is placed before 2 PM ET the day prior. If you're planning for a special occasion, we recommend choosing an arrival date 1-2 days beforehand (so for weekend events, we recommend arrival on Thursday) to ensure everything arrives on time.
How much is shipping?
Baked by Melissa offers products for nationwide shipping, Manhattan courier delivery, and free in-store pick up.
Our shipping rates start at $15.95 and vary by order weight and shipping destination, so you'll see the final shipping amount at checkout. We totally understand that this may be more than you’re used to paying for shipping, and we only charge what our delivery partners charge us (sometimes, even less than what we’re paying them!).
What are the shipping methods?
We ship with Fedex, CDL, and several other smaller final-mile carriers on the West Coast. Because of this, we cannot guarantee delivery arrival times, as they depend on each carrier's delivery route. That's why we recommend choosing an arrival date 1-2 days in advance!
Standard: Our least expensive shipping option, starting at $15.95. The package is in transit for 1-2 days and will arrive by end of day (usually by 8PM) on the selected arrival date.
Expedited: Generally ships with one of the following options: FedEx Standard Overnight or FedEx Priority Overnight. The package is in transit for one day and will arrive by 8PM on the arrival date selected.
Priority: Ships with FedEx Priority Overnight. The package is in transit for one day and will arrive by noon on the arrival date selected in most locations; by 4:30 PM or 5 PM in remote areas. To find the arrival time for your location, please visit FedEx.com.
Saturday: Ships with either FedEx Home or FedEx Priority Overnight for a Saturday arrival. The package is in transit for one day and will arrive by 8 PM on the arrival date selected.
Sunday: Ships with FedEx Home for a Sunday arrival. The package is in transit for 1-2 days and will arrive by end of day (usually by 8 PM) on the arrival date selected. Sunday arrivals are available for select zip codes only. You can enter your delivery zip code at checkout to see if Sunday arrival is available in your area.
Monday: Ships with one of the following options: FedEx Ground, FedEx Home, Standard Overnight, or Priority Overnight. The package is in transit for two days and will arrive between 12 PM and 8 PM on the selected arrival date.
Will Baked by Melissa products arrive fresh? (Shipping)
Yes! We guarantee our cupcakes will arrive perfectly fresh, nationwide. We ship our signature clamshells with insulated padding and ice packs to ensure everything stays safe and fresh, no matter where they're going.
How long will Baked by Melissa products stay fresh at home and while in transit?
Our custom packaging keeps your cupcakes fresh for up to 2 weeks in the freezer, and up to 4 days in transit.
How does Baked by Melissa ship?
We ship everything in our signature clamshells, which keep the bite-size cupcakes safe and fresh. Every clamshell is packed with insulated padding and ice packs, too, so we guarantee everything stays fresh for up to four days in transit.
How can I track the progress of my order?
For shipping orders, we'll send you an email with a tracking number as soon as it leaves our bakery. For local delivery orders, we'll send you an email when the order has been delivered. For pickup orders, head to your selected store at your pickup time and your treats will be waiting!
Do I need to be home to sign for my shipping order?
Nope! Our delivery partners do not require a signature for our packages, which means that your order will be left at the arrival destination as long as the delivery person feels comfortable doing so. If the first attempt is unsuccessful, a second attempt will be made as soon as the carrier can accommodate it, usually on the following business day.
Do you ship to university campuses/mailroom P.O. boxes?
Yes! We love to treat college students. While FedEx does not deliver to USPS P.O. Boxes, exceptions are made for student mailrooms. Just be sure to verify the accurate guidelines and address format with the university. It's also a good idea to let your student know once it's delivered in case the mailroom doesn't inform them.
What about APO addresses?
We ship to APO addresses within the US. However, we recommend reaching out to the APO first to confirm that they will accept perishable items. We unfortunately don't ship to APO addresses overseas.
Does Baked by Melissa ship internationally?
No, we’re currently only shipping within the U.S., but we may cross borders someday. Sign up for our newsletter to be the first to know.
ORDERS & PAYMENTS
How can I place an order?
You can order online or over the phone with our Customer Happiness Team by calling (212) 842-0220. You can also walk into any store and order on the spot.
Can I modify or cancel my order? (Orders)
All orders are final, so please make sure everything looks correct before placing your order.
If you notice an error, contact us immediately via Live Chat and provide your order number and the correction you need made. We'll do our best to help, but please note that changes are not guaranteed.
Do I need to pre-order to pick up in store?
While most of our assortments are available at all Baked by Melissa stores, some assortments (like our baby and wedding flavors) need to be ordered in advance. If you want to order ahead, pickup orders can be placed online or by calling our Customer Happiness Team at (212) 842-0220.
What type of payment does Baked by Melissa accept?
For online orders, we accept credit cards (Amex, Visa, MasterCard, Discover), PayPal, and Apple Pay. For phone orders, we accept credit cards only (Amex, Visa, MasterCard, Discover). For walk-in orders, we accept all major credit cards, Apple Pay, and Samsung Pay for worry-free, contactless payment. Our stores do not accept cash, but every Baked by Melissa store has a reverse ATM that can convert cash into a reusable payment card.
When will my credit card be charged?
Your credit card will be charged when you finalize your order. You may see an additional temporary pending authorization, but that will fall off your bank statement as soon as the order is processed.
Can I place my order through email?
For security purposes, please don’t send sensitive information to us via email. All orders must be placed online or by calling our Customer Happiness Team at (212) 842-0220.
ABOUT OUR CUPCAKES
What cupcake flavors does Baked by Melissa offer?
Every cupcake is made entirely by hand, and we always have at least 12 flavors on the menu. These include our Original Greats (like Red Velvet & Mint Chocolate Chip) and our bestselling Latest & Greatest assortment with a mix of nostalgic flavors, plus our seasonal collection and Mini of the Month. We also have gluten-free and vegan cupcakes. Find all the flavors currently on the menu here.
Does Baked by Melissa make larger-sized cupcakes or cakes?
We specialize in bite-size cupcakes (we make them small, so you can try them all). We also have an electric tie-dye layer cake available for store pickup and local delivery. Please note that we bake these to order, so it needs to be ordered in advance.
Are Baked by Melissa products nut-free? (Cupcakes)
No, our products are not nut-free. Most of our flavors do not contain nuts in the recipe, but please note that our cupcakes are baked in a kitchen where nut ingredients are used, so there is a possibility of cross-contamination.
We do offer party-safe packs filled with delicious, no-nut flavors, though! Please note that our vegan cupcakes contain coconut.
What other specialty products do you offer?
We offer a variety of treats for specialty diets, including gluten-free and vegan cupcakes. See all our specialty diet flavors here.
Is Baked by Melissa celiac safe?
Our classic and seasonal flavors are made with all-purpose flour and contain wheat, so we made six incredible gluten-free flavors for those with a gluten allergy. These are made in a separate bakery to avoid cross-contamination, and all of the ingredients we use are certified gluten-free or are manufactured in dedicated gluten-free facilities. You can find full ingredient lists for our gluten-free flavors here.
How are your gluten-free cupcakes made?
Our gluten-free desserts are made in a dedicated gluten-free bakery. For those flavors, we only use ingredients that are certified gluten-free or are manufactured in a dedicated gluten-free facility. You can order gluten-free cupcakes online and at any Baked by Melissa store. Go behind the scenes at our gluten-free bakery here.
Does Baked by Melissa have an ingredient list?
Yes! Here's a list with ingredients and nutrition information for every flavor. Just click the cupcake you're curious about.
Where are Baked by Melissa products baked?
Our bakery is in North Bergen, New Jersey, and we deliver the cupcakes fresh to our stores every day.
KOSHER CERTIFICATION
Is Baked by Melissa Kosher-certified?
Yes! Our bakery and desserts are certified kosher by OK Kosher. OK Kosher verifies that every ingredient we use and all of our production processes are kosher-compliant. Here’s what else you should know:
- All orders shipped directly from our bakery are kosher.
- Pre-packaged assortments in stores are kosher, since they were sealed at our bakery with the OK-D symbol.
- Our stores are not kosher, since they are open 7 days a week, so Pick Your Flavors options in stores aren’t kosher.
- Our products are not certified Cholov Yisroel, kosher for Passover, or kosher parve. This includes the vegan assortment, since those flavors are made in a dairy kosher-certified bakery.
How can I place a kosher order?
All assortments ordered online for shipping are kosher-certified, so you can order as you normally would. If you prefer to shop in-store, our pre-packaged assortments are certified kosher and can be purchased at any location.
To get a kosher specialty pack (including pick your own, baby, or engagement packs) in-store, order for pickup online or call (212) 842-0220 at least 7 days in advance. Our bakery will deliver sealed, kosher-certified packs to the store of your choice.
CUPCAKE CARE & STORAGE
How should I store Baked by Melissa cupcakes?
Freeze them! (We know the fridge is tempting, but it will dry them out.) They'll stay perfectly fresh when stored in the freezer for up to 2 weeks, just take them out 20-30 minutes before serving.
No freezer? No problem! Keep them at room temperature for up to 48 hours for the best taste.
How are the cupcakes packaged?
We pack our cupcakes in our signature clamshells to keep every treat fresh. Each cupcake sits in its own little bubble within the pack so they don’t smush in transit. These packs are designed for sharing and have a lid that can be easily removed to serve party desserts. Cute, right? They stack really nicely, too.
Can I travel with my order?
Absolutely! Our packs are perfect for traveling. If you have an ice pack with it, we recommend wrapping the cupcake pack in plastic to minimize condensation. If you're flying with cupcakes, keep it in your carry-on.
LOCATIONS
Where are Baked by Melissa stores located?
We have many store locations in the New York City area. You can find addresses and store hours here.
Is there a minimum for placing an order in-store?
Nope! You can purchase any amount of cupcakes in our stores.
What type of payment does Baked by Melissa accept for orders placed in-store?
We accept all major credit cards, Apple Pay, and Samsung Pay for worry-free, contactless payment. Our stores do not accept cash, but every Baked by Melissa store has a reverse ATM that can convert cash into a reusable payment card.
Is it easy to park outside Baked by Melissa store locations?
We get it, it’s NYC—parking is tough. We don’t offer designated parking at any of our Manhattan store locations, but it's easiest to park near or pull up to our Upper West Side, Upper East Side (86th St), or Union Square stores.
Can I still choose my own flavors in-store?
Yes! You can Pick Your Own flavors in person at every Baked by Melissa store. Because our stores aren't kosher, if you need a kosher Pick Your Flavors assortment, please order in advance for pickup so our bakery can prepare it for you.
Can I speak directly with a Baked by Melissa store location?
Our stores don't have public phone lines. All calls are directed to our Customer Happiness Team at (212) 842-0220, who can help you with any questions you have.
Can I bring my dog inside?
We love all dogs, but only service dogs are permitted in stores.
LOCAL PICKUP & DELIVERY
What is a pickup order?
Pickup orders are orders that are placed in advance online or over the phone for pickup at select store locations.
How far in advance do I need to place my pickup order?
We ask that you place pickup orders at least one hour before you'd like to pick it up so we can make sure everything's ready for you. Some assortments come from our bakery (like baby and wedding flavors), so they require a longer lead time.
Do I need to bring any type of confirmation with me?
All our store associates need from you is your name and order number!
Is it okay if someone else picks up my order for me?
Totally! Share your order number with whoever you'd like to pick it up so they can give it to the store associates.
Should I wait in line if I pre-ordered?
Nope! Since you've already ordered and paid, you can skip the line and go straight up to the front counter.
Is it okay if I am running late?
Yes, no worries! Our team will keep your order safe until you arrive.
Can I modify or cancel my order? (Pickup)
All orders are final, so please make sure everything looks correct before submitting your order.
If you notice an error, contact us immediately via Live Chat and provide your order number and the correction you need made. We will do our best to assist, but please note that changes are not guaranteed.
How can I track the progress of my Pick Up Order?
As soon as your order is placed, we'll start getting it ready. Just come to the store you selected at the time requested.
What is a free pickup order?
A free pickup order allows you to place your order in advance online or over the phone and collect your items at a store near you. All you need to do is come in, tell our sales associate that you’re there for pickup, and give them the name and order number. It’s that easy!
What is a local delivery order?
These orders are fulfilled by our stores via couriers to be delivered to Manhattan addresses between Battery Park and 110th Street. We also offer delivery through third-party apps, including DoorDash, Grubhub, and UberEats, to select Long Island and NJ addresses. Special promotions and pricing on those third-party apps may be different from those available in stores.
How far in advance do I need to place my delivery order?
Delivery orders can be placed online or over the phone with our Customer Happiness Team at (212) 842-0220. These must be placed before the start of your desired delivery window.
Is there a local delivery fee?
Yes, it's $10.95 per location.
When will my delivery order arrive?
When placing a local delivery order, you will be asked to choose an arrival date and delivery window. We deliver 7 days a week, including national holidays. Your order is guaranteed to arrive within the selected two-hour delivery window.
What if I'm not home when the courier arrives?
We will try to leave your order with a third party if we can (like your doorman, reception desk, etc.), but if that doesn’t work, your order will be available for pick-up at the nearest Baked by Melissa store location.
If you'd like us to reattempt delivery, we offer one complimentary redelivery attempt. If it is unsuccessful twice, we can reattempt for an additional $10.95.
Can I request a more specific delivery time?
We guarantee that local delivery orders arrive during your chosen time slot, but unfortunately we can’t offer more exact timing.
Can my doorman/receptionist sign for my delivery order?
Yes, as long as they accept perishable goods! Please keep in mind that some buildings will not hold food deliveries, and the recipient will need to be available to receive the order.
How can I track the progress of my delivery order?
Please include the recipient’s phone number when placing your order so we can call to let them know the courier is on their way. We'll also send you an email when the order has been delivered.
MULTI-ADDRESS CHECKOUT
Do you offer Multi-Address Checkout?
Yes, you can place several orders to multiple addresses at once here. If you need help, reach out to our Customer Happiness Team at (212) 842-0220.
What is Multi-Address Checkout?
Multi-address checkout allows you to place multiple orders going to different addresses in a single transaction. After adding the items to your cart, you can select choose whether you would like to ship directly to recipients or send as an e-gift. You'll then be able to add your recipients. Each address will create a separate order, however, your payment method will only be charged once.
What if I need to ship to more than 15 addresses?
For larger orders, reach out to our gifting team directly here.
Will I get an order confirmation email for my multi-address order?
Yes! You'll get one confirmation email including all orders placed through our multi-address checkout portal.
Will I get delivery notifications for my multi-address order?
You'll be able to track your shipments here. Once you sign in, your orders will appear in your dashboard, each with details about each one.
What products are available for multi-address checkout?
You can purchase any 25-Pack or seasonal gift box through our multi-address checkout portal.
What payment methods do you accept for multi-address checkout?
Multi-address checkout currently only supports credit cards (Amex, Visa, MasterCard, Discover). We hope to offer Apple Pay and PayPal support in the future.
Can I select my arrival dates?
Yes! During the multi-address checkout process, you can select your arrival date for each order. You can also send an e-gift, which allows your recipient to schedule their delivery date.
How much does shipping cost for multiple orders?
You will need to pay shipping for each individual order within Zest. Standard shipping rates start at $15.95.
Can I use a discount code?
Unfortunately, our multi-address checkout doesn’t support discount codes. For special rates, please reach out to our team.
CORPORATE GIFTING, EVENTS, & CATERING
Can Baked by Melissa help me with corporate gifting?
Yes! Our gifting team makes sending gifts to your team and clients nationwide easy. Just send us your recipient list, what you want to send, and your gift message. It’s like having your very own personal gifting assistant. With gluten-free, vegan, and no-nut options, we have something for everyone.
Can I customize my order?
Yes! We make corporate gifting easy by putting your brand front and center. You can customize your order with:
- Custom Cards
- Branded Sleeves
- Printed Ribbons
Will you cater my event?
We love to party! Our bite-size cupcakes are perfect shareable treats for any dessert table.
Want a really showstopping dessert?
Ask about our cupcake mosaics, which feature 100+ cupcakes in custom colors to create logos, images, and more.
Mosaics contain hundreds to thousands of bite-size cupcakes arranged specifically based on your design. They arrive as 100-Packs, so you can easily unpack and display them for your event. Mosaics are perfect for birthdays, weddings, product launches—you name it.
Don’t forget to include 3-Packs of cupcakes in your order to give out as party favors on the way out.
What about weddings? Will you bake my wedding cake?
Bite-size cupcakes are the perfect wedding dessert, whether you want to serve a bunch of different flavors or go with our specialty wedding flavor, inspired by Melissa’s own wedding cake. Pro tip: Cupcakes are great thank you gifts for the bridal party and vendors, party favors, or as a showstopping dessert at engagement parties and bridal showers. Reach out to our team to create the perfect wedding dessert you’ll love.
How far in advance do I have to order?
Group gifting must be finalized three business days in advance of arrival, except for during peak holiday times (November to December), when we require seven business days. If you have a shorter lead time, just ask! Our team will work with you to help make it happen.
GIFT CARDS & LOYALTY
Do you have any discounts available?
We offer special promotions occasionally (especially around big gifting holidays). Sign up for our newsletter and the Sweet Rewards loyalty program to stay up-to-date.
How can I use my promo code?
Enter your promo code at checkout before placing your order. You can also use your promo code when placing an order over the phone with our team at (212) 842-0220.
How does your loyalty program work?
Our Sweet Rewards loyalty program allows you to earn points with every order and is the best way to get exclusive discounts, free gift boxes, and more. Learn all about it here.
Can I buy a Baked by Melissa gift card?
Yes! We currently offer virtual gift cards that can be used to order treats online or by calling our Customer Happiness team at (212) 842-0220. The best part? You can purchase a virtual gift card for any value, and it never expires.
Looking to send 10 or more virtual gift cards? Our team will help set up an order so your recipients receive an email with their virtual gift card, a gift message, how to use it, and the sender's name (so they know who to thank for the best gift ever!).
Can I customize gift cards for my company?
Yes! Our creative team can design custom virtual gift cards using your colors, logos, or images. Minimum order value applies. Contact our gifting team to learn more.
How do I use my virtual gift card?
Gift cards can be used for purchases placed online or over the phone with our Customer Happiness Team at (212) 842-0220. If you are placing your order online, enter your gift card code at checkout.
WHO WE ARE
When did Baked by Melissa open?
We started in 2008, when Melissa was baking every cupcake herself in the basement of Cafe Bari. Our first location—a popup window in Soho—opened in March 2009. Read our full story here.
I'd love to work with you! Are you hiring?
We're always looking for passionate people to be a part of the magic. Our current job openings can be found here.
Does Baked by Melissa franchise?
We do not currently franchise Baked by Melissa stores.
Does Baked by Melissa wholesale?
Wholesale inquiries can be directed to info@bakedbymelissa.com and our team will be in touch.